Delivery Policy

At OUTILS PROLINE , we make every effort to guarantee fast, reliable, and transparent delivery. This delivery policy describes our delivery areas, processing times, shipping times, costs, order tracking, and procedures in case of problems.

1. Delivery Zones

PROLINE TOOLS delivers its products:

In metropolitan France
In the countries of the European Union

For deliveries outside these areas, please contact our customer service department before placing your order:

📧 contact@outilsproline.com
📞 +33 7 57 84 07 64

2. Order processing times

Orders are processed within 24 to 48 business hours (Monday to Friday).
This timeframe includes verification, preparation, packaging and handing the order over to the carrier.
Orders placed on weekends or public holidays are processed the next working day.

3. Delivery times

Standard delivery: 3 to 7 business days (Monday to Friday) after dispatch.

Delivery times may vary depending on:

Product availability
From the delivery destination
From the carrier
Periods of high activity (holidays, sales)
Due to exceptional circumstances (weather conditions, strikes, force majeure)

In the event of an exceptional delay, the customer will be informed by email.

TOOLS PROLINE cannot be held responsible for delays attributable to carriers or events beyond its control.

4. Delivery costs

Delivery is free for all orders delivered in mainland France and the European Union.
No additional fees will be charged unless otherwise clearly stated on the product page or during payment.

5. Carriers

Orders are shipped via reliable partner carriers, selected based on:

The weight and volume of the package
From the delivery address
Regarding the availability of carriers

6. Order tracking

As soon as your order is shipped, a confirmation email with a tracking number will be sent to you.

You will be able to track your package:

On the carrier's website, or
From your customer account (if applicable)

If you do not receive a tracking number within 72 hours , please contact us at contact@outilsproline.com .

7. Delivery Delays

Although the majority of deliveries are made within the announced timeframes, delays may exceptionally occur.

In case of delay, we invite you to:

Check the tracking of your package
Contact the carrier
Contact our customer service if the problem persists.

PROLINE TOOLS cannot be held responsible for delays caused by:

Customs procedures
The strikes
Exceptional weather conditions
Periods of high demand

8. Package not received or lost

If your package is marked as delivered but you haven't received it:

Contact the carrier immediately
Check with your neighbors, building manager, or collection point.
Then contact us with your order and tracking number

An investigation will be opened with the carrier.
A replacement or a refund may be offered once the investigation is complete, depending on the carrier's findings.

9. Damaged package

If your package arrives damaged:

Take clear photos of the package and the product
Refuse the delivery if possible
Contact us within 48 hours with the evidence

After verification, we will propose:

Product replacement, or
A full refund

10. Delivery impossible

If delivery fails for one of the following reasons:

Incorrect or incomplete address
Repeated absence of the recipient
Unclaimed package at the collection point

The package will be returned to OUTILS PROLINE.
A new shipment may be offered, with the reshipping costs remaining the responsibility of the customer .